Last Updated: 03/01/2025
Thank you for shopping at ZYFYO. We strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your order, we’re here to help. Please read this policy carefully to understand your options for returns and refunds.
1. General Policy
As a dropshipping business, we work with multiple suppliers to fulfill your orders. This means that our Refund and Returns Policy depends on the policies of the individual supplier for each product. Below, we outline the general process, but please note that specific terms may vary depending on the product and supplier.
2. Supplier-Specific Policies
Each product page on our Site will include the supplier’s return and refund policy for that item. Please review this information before making a purchase, as it will outline:
Who covers the cost of return shipping (if applicable).
Whether returns or refunds are accepted.
The timeframe for requesting a return or refund.
Any conditions or restrictions (e.g., product must be unused, in its original packaging).
3. How to Request a Return or Refund
If you wish to request a return or refund, please follow these steps:
Receive Your Refund or Replacement: Once the supplier receives and inspects the item, they will notify us, and we will process your refund or replacement according to their policy.
Contact Us: Email us at [Your Contact Email] within [Insert Number, e.g., 14 days] of receiving your order. Include your order number, the reason for the return, and any relevant photos or details.
Wait for Instructions: We will contact the supplier and provide you with their specific return instructions, including the return address (if applicable).
Ship the Item (if required): If the supplier approves the return, you may need to ship the item back to them. Please ensure the item is in its original condition and packaging.
4. Refund Eligibility
The item is not excluded from returns (e.g., perishable goods, personalized items).
The request is made within the supplier’s specified timeframe (usually 14–30 days).
The item is unused, in its original packaging, and in the same condition as when you received it.
The item is not excluded from returns (e.g., perishable goods, personalized items).
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Contact Email]. We will work with the supplier to resolve the issue, which may include:
Issuing a full or partial refund.
6. Return Shipping Costs
In most cases, the customer is responsible for return shipping costs unless the item is defective, damaged, or the supplier’s policy states otherwise. We recommend using a trackable shipping method to ensure the item is received by the supplier.
7. Refund Processing
Once your return is approved and processed by the supplier, we will issue your refund to the original payment method. Please allow:
- 5–10 business days for the refund to be processed.
- Additional time for the refund to appear in your account, depending on your bank or payment provider.
8. Exchanges
We do not offer direct exchanges. If you need a different item, you must return the original item for a refund (if eligible) and place a new order.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: Support@zyfyo.com
10. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
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